Refund policy

Easy Returns - We Want You Happy!

We stand behind our product. If you're not happy with Juvaera™, we make it easy to get your money back.

60-Day Money-Back Guarantee

If you buy any Juvaera™ products and don't love it, you have 60 days to ask for your money back. No questions asked.

That means you have plenty of time to try it and see if it works for you!

How to Get a Refund (4 Easy Steps)

Step 1: Email Us

Send an email to: support@juvaera.com

Write:

    • Your order number (you got this in your confirmation email)

    • Your name

    • Why you want to return it (you don't have to give a reason, but we'd love to know)

Step 2: We'll Send You a Label

We'll email you a shipping label. You can print it and tape it to your box.

We pay for the return shipping! 🎉

Step 3: Ship It Back

Pack up your bottles (opened or unopened - we don't care!) and drop them at any mail location.

Step 4: Get Your Money Back

Once we get your return, we'll process your refund within 5-7 business days.

The money goes back to your original payment method (credit card, PayPal, etc.).

Important Things to Know

What Can Be Returned?

✅ Opened bottles
✅ Unopened bottles
✅ Partially used bottles
✅ Damaged bottles

Just send back the bottle! We don't need the box or anything else.

The 60-Day Timer

The 60 days starts from when you get your package - not when you order it.

Example: You order on January 1st. Package arrives January 5th. You have until March 6th to ask for a refund.

When Will I Get My Money?

After we receive your return: 5-7 business days

(That's 1 week, give or take)

Do I Need a Reason?

Nope! You can ask for a refund for any reason:

    • You didn't like how it tasted

    • You forgot you ordered it

      • It didn't work for you

      • You changed your mind

      • Anything!

      What if I Have Questions?

      Email us: support@juvaera.com

      We usually answer within 24 hours (1 business day).

      Special Situations

      What if the bottle arrived broken or damaged?

      Tell us right away! Send a picture to support@juvaera.com

      We'll send you a new one for free or give you a full refund. You don't even have to return the broken bottle.

      What if I want to return multiple bottles?

      No problem! The same policy applies to all of them.

      International Orders

      If you ordered from outside the USA, shipping costs might be more. You would pay to ship it back to us.

      But don't worry! We'll still give you a full refund for the product itself. Just subtract the shipping cost from your refund.

      Your Satisfaction is Our Goal

      We want you to feel better and healthier.

      If it's not right for you, that's totally OK. We'd rather help you find the right solution than take your money.

      Still Have Questions?

      📧 Email: support@juvaera.com
      📞 Phone: 1-800-398-9036 (call us!)
      🕐 Hours: Monday-Friday, 8am-5pm PST

      We're here to help!

      Quick Summary (TL;DR)

      • ✅ 60 days to change your mind

      • ✅ Full refund, no questions asked

      • ✅ We pay for return shipping

      • ✅ Get your money back in 5-7 days

      • ✅ Opened bottles OK

      • ✅ Easy process - just one email!

      Thank you for trying Juvaera 💜

      This policy is effective as of November 6, 2025.

      We may update this policy anytime. Check back here for the newest version.