1. Personal Use & No Resale

1.1 Personal Use Only

By purchasing any Juvaera product ("Product"), you represent and warrant that you are purchasing solely for personal use or as a gift to an individual recipient, and not for the purpose of resale, redistribution, or commercial use of any kind.

1.2 Prohibition on Resale

You may not resell, redistribute, or otherwise transfer any Juvaera Product to a third party for commercial gain. Any attempt to do so constitutes a material breach of these Terms and may result in immediate cancellation of your account, forfeiture of any pending refunds, and legal action at Juvaera’s sole discretion.

1.3 Order Limits & Our Right to Refuse

Juvaera reserves the right, in its sole discretion, to refuse, cancel, or limit any order that we reasonably believe was placed with the intent to resell or distribute our Products. Juvaera also reserves the right to cancel any order for any reason, including but not limited to product availability, pricing errors, or suspected abuse of our return policy.

2. One-Time Purchase Returns

2.1 Standard Return Eligibility

Juvaera accepts returns on full-priced, one-time (non-subscription) purchases under the following conditions:

• The return request is submitted within 30 days of the confirmed delivery date.

• The Product is unopened, unused, and in its original sealed packaging.

• The Product was purchased directly from www.juvaera.com. Products purchased through third-party retailers are subject to that retailer’s return policy and are not eligible for return through Juvaera.

• The order contains fewer than five (5) items (see Section 2.4 for bulk orders).

• The Product was purchased at full price. Discounted, promotional, or sale-price items are final sale (see Section 2.5).

2.2 First-Purchase Satisfaction Guarantee

We believe in Intima Balance Complete. If you are a first-time Juvaera customer and are not satisfied after genuinely using the product, we will honor a one-time refund on your first order even if the product has been opened, subject to all of the following conditions:

• This guarantee applies to your first order only and is limited to one claim per customer, per household, and per shipping address, ever.

• The request must be submitted within 30 days of the confirmed delivery date.

• You must contact our Customer Care team at support@juvaera.com to initiate the claim and briefly describe your experience. We may ask follow-up questions about your results.

• Juvaera reserves the right to deny this guarantee if abuse, fraud, or repeated claim patterns are suspected.

• This guarantee does not apply to subscription orders, discounted orders, or orders containing five or more items.

We offer this guarantee because we are confident in our formula — not because we expect you to need it. Supplements work best with consistent use. If you have questions about optimizing your results, our team is here to help.

2.3 Items Not Eligible for Return

The following are expressly excluded from all return, refund, and exchange rights:

• All subscription orders (see Section 3).

• Any order that included a discount code, promotional pricing, flash sale, or bundle deal.

• Any order of five (5) or more products.

• Gift cards.

• Products purchased from unauthorized third-party sellers or marketplaces (e.g., Amazon, eBay, third-party Shopify stores).

• Opened products (except as covered under the First-Purchase Satisfaction Guarantee in Section 2.2).

• Products returned without a Return Merchandise Authorization (RMA) number (see Section 5).

• Products that are damaged due to customer misuse, improper storage, or tampering.

2.4 Bulk Order Policy

Orders containing five (5) or more Products of any kind are considered bulk orders and are not eligible for return, refund, or exchange under any circumstances. This policy applies regardless of whether the Products are unopened or unused.

2.5 Discounted & Promotional Orders

Any order placed using a discount code, promotional offer, flash sale, affiliate discount, influencer code, bundle pricing, or any other price reduction from the standard retail price is a final sale. No returns, refunds, or exchanges will be accepted on such orders. By using a discount at checkout, you acknowledge and agree to this final sale designation.

3. Subscription Orders & Billing

3.1 Automatic Renewal

By enrolling in a Juvaera subscription, you authorize us to automatically charge your payment method on file every 30 days at the then-current subscription price, plus applicable taxes. Your subscription will continue until you cancel in accordance with Section 3.3. You will receive a reminder email at least three (3) days before each renewal charge.

3.2 All Subscription Orders Are Non-Refundable

All subscription orders, once processed and fulfilled, are non-refundable. This includes your first subscription shipment and all subsequent renewals. Subscription pricing represents a meaningful discount off the one-time purchase price; in exchange, all subscription charges are considered final upon processing.

If you have concerns about a subscription order you have received, please contact our Customer Care team at support@juvaera.com. While we cannot issue refunds on subscription orders, we may, at our sole discretion, offer store credit, a product replacement, or account accommodations on a case-by-case basis for verified product quality issues.

3.3 How to Cancel Your Subscription

You may cancel your subscription at any time by:

• Logging into your Juvaera account at www.juvaera.com and navigating to “Manage My Subscription,” or

• Contacting our Customer Care team at support@juvaera.com.

To avoid being charged for your next renewal, your cancellation must be completed at least 72 hours before your next scheduled billing date. Cancellations submitted within 72 hours of a scheduled renewal may not be processed in time to prevent that charge, and the resulting order will not be eligible for a refund.

Cancellation requests submitted via social media, text message, or any channel other than those listed above will not be accepted or processed.

3.4 Minimum Subscription Commitment

Because Juvaera products are formulated for sustained use and optimal results typically emerge over 60–90 days, we require a minimum commitment of two (2) fulfilled subscription orders before your subscription is eligible for cancellation. This means you must complete at least two billing cycles before cancelling. Cancellation requests prior to the fulfillment of two subscription orders will not be honored.

3.5 Skipping or Pausing

You may skip or pause an upcoming renewal order through your account portal. Any skip or pause request must be submitted at least 72 hours before the next scheduled billing date to take effect.

3.6 Price Changes

Juvaera will provide at least 30 days’ advance notice before increasing the price of an active subscription, via email to the address on file. Continued enrollment after the effective date of a price change constitutes your acceptance of the new price.

4. Refused Packages & Undeliverable Orders

Refused packages will not be accepted as a valid return and will not qualify for a refund or store credit under any circumstances. To ensure a smooth return process, customers must follow our return authorization procedure by contacting our Customer Care team for an RMA number and shipping items back using the provided instructions.

The following situations are not eligible for a refund, replacement, or store credit:

• Packages refused at delivery by the customer or recipient.

• Packages returned to Juvaera as undeliverable due to an incorrect, incomplete, or outdated shipping address provided by the customer.

• Packages marked as delivered by the carrier to the address provided at checkout. Once a carrier confirms delivery, risk of loss transfers to the customer. Juvaera is not responsible for lost or stolen packages after confirmed delivery.

• Packages that cannot be delivered due to customs holds, import restrictions, or international address issues.

If your order is lost in transit before delivery confirmation, please contact our Customer Care team within 14 days of your expected delivery date. We will file a claim with the carrier on your behalf and work toward a resolution.

5. Return Authorization Process

All eligible returns must be pre-authorized. Do not ship any product back to Juvaera without first receiving a Return Merchandise Authorization (RMA) number from our Customer Care team.

Step 1 — Contact Customer Care

Email support@juvaera.com within your eligible return window (see Section 2.1 or 2.2). Include your order number, email address used with your purchase, and the product(s) you wish to return, and the reason for your return. Our team will verify your eligibility and, if approved, will issue an RMA number and return shipping instructions within 3 business days.

Step 2 — Ship the Product

Pack the product securely in its original packaging and clearly write your RMA number on the outside of the return package. Ship to the address provided in your RMA confirmation email. Return shipping costs are the customer’s responsibility unless the return is due to a verified Juvaera error (e.g., wrong product shipped, manufacturing defect). We recommend using a trackable shipping method. Juvaera is not responsible for return packages lost in transit.

Step 3 — Refund Processing

Once your return is received and inspected (typically within 2–3 business days of receipt), we will process your approved refund to the original payment method. Refunds generally appear on your statement within 5–10 business days, depending on your bank or payment provider. Juvaera reserves the right to deny a refund or reduce the refund amount for products returned in a condition that does not match the return approval (e.g., product appears opened or used when approved as unopened).

Products received by Juvaera without a valid RMA number, or products returned outside the approved return window, will not be processed and will not be refunded. Such unauthorized returns may be discarded at Juvaera’s discretion without notice or compensation.

6. Exchanges

Juvaera does not offer product exchanges at this time. If you would like a different product, please follow the standard return process for eligible items (Section 5) and place a new order separately.

7. Defective, Damaged, or Incorrect Products

If you receive a Product that is defective, damaged during transit, or different from what you ordered, please contact our Customer Care team at support@juvaera.com within 14 days of the delivery date. Include your order number and clear photos of the product and packaging. Verified product quality issues and order errors will be resolved at Juvaera’s discretion through a replacement shipment or a full refund to the original payment method, at no cost to you. This section applies to both one-time and subscription orders.

8. Chargebacks & Billing Disputes

We genuinely want to resolve any issue you have before it reaches your bank. If you have a concern about a charge from Juvaera, please contact us first at support@juvaera.com. Our Customer Care team will prioritize your request and work toward a fair resolution, typically within 3–5 business days.

Initiating a chargeback or payment dispute with your bank without first contacting Juvaera constitutes a violation of these Terms. Customers who file chargebacks on orders that are not eligible for a refund under this policy, or who file chargebacks without first contacting Customer Care, may have their account permanently suspended and will forfeit eligibility for any future refunds, guarantees, promotions, or store credit. Juvaera reserves the right to contest all fraudulent or invalid chargebacks with supporting documentation.

9. Billing & Payments

9.1 Payment Authorization

By providing a payment method, you authorize Juvaera to charge all fees, including subscription renewals, in accordance with these Terms. You agree to maintain a valid payment method on file for the duration of any active subscription.

9.2 Failed Payments

If a subscription renewal charge fails, Juvaera may make up to three (3) additional attempts to process the payment over the following days. If payment cannot be collected, your subscription may be paused or cancelled at Juvaera’s discretion, and any pending orders will be held until payment is resolved. Juvaera is not responsible for any overdraft fees, penalties, or charges applied by your bank or card issuer.

9.3 Updated Payment Information

If your payment method changes (e.g., new card number, expiration date), it is your responsibility to update your payment information in your Juvaera account at least 72 hours before your next scheduled renewal. Juvaera may also obtain updated payment information from your issuing bank or payment network to help prevent lapses in your subscription.

9.4 Shipping Address Changes

If your shipping address changes, you must update it in your Juvaera account portal at least 72 hours before your next scheduled renewal. Juvaera is not responsible for orders shipped to an outdated address provided by the customer, and such orders will not be eligible for a refund or re-shipment.

10. Governing Law & Jurisdiction

This Policy and any disputes arising from a purchase at www.juvaera.com shall be governed by and construed in accordance with the laws of the State of California, without regard to conflict of law principles. You agree that any legal proceedings shall be brought exclusively in the courts of competent jurisdiction in the State of California.

Questions? We’re here for you.

support@juvaera.com  |  www.juvaera.com

Last updated: [2/22/26]